Cancellation – Call of the Wilderness

CANCELLATION TERMS

0-7 days prior to the beginning of the reservation period, 100 % of the reservation will be charged. All changes and cancellations need to be made by email to kairankutsu@gmail.com. A cancellation is considered as having occurred when Kairankutsu receives it in writing during office hours in Finland, by 16:00 local time. If a cancellation is received later, it is considered to have been received the following day.

The following cancellation policies apply according to whether the customer is cancelling an activity, accommodation, or multi-day holiday package. If an individual customer cancels their Activity or Transfer booking:

Over 7 days prior to the beginning of the reservation period, no charge.

IN CASE OF ILLNESS same cancellation policy applies as in regular cancellation cases. Should the client receive different cancellation terms mentioned in your tickets, those will override the above-mentioned general cancellation terms.

A confirmation must be made in writing by e-mail to kairankutsu@gmail.com

Please note a reservation can be the sum of more excursions, from different providers. The general or specific cancellation conditions are applied to each excursion separately regardless of how many programs have been booked within the same reservation.

The guest is obliged to be on time according to the schedule of the activity/transfer. We recommend the guest being at the place of departure/meeting point at least 5 minutes before the starting of the program. The client is also obliged to make sure they are in the correct bus/transfer according to the program booked. Being late and/or using the wrong bus/transfer, does not give the guest the right to any refund or rescheduling of the program/activity. The person making the booking needs to make sure that their own travel insurance covers the costs of the booking should he/she need to cancel a reservation in case of sudden illness / injury / death of a close relative or travel party. The cancellation needs to be made as soon as possible to Kairankutsu. In all these cases the above cancellation terms apply.

COVID 19 - International Travel Restrictions and Flight Cancellations

If we get information advance we try to be as flexible as possible and change reservations if needed to another day. How ever for cancellation made 7 days or less before the beginning of the reservation, 100 % of the total amount due or paid is charged. The customer does not have the right to deviate from the booking and cancellation terms and conditions and does not have the right to cancel their booking on the basis that the customer that made the booking or the guests are not able to arrive at the program service at the booked arrival time as a result of the travel restrictions imposed by Finland or the country of departure as a result of the COVID-19 epidemic.

Travel restrictions do not count as “Force Majeure” events/circumstances, as international travel restrictions which are due to the COVID-19 epidemic are not unforeseen. In this situation, the customer’s cancellation and no-shows will be subject to the standard booking and cancellation terms and conditions.

The above also applies in the event that the customer or the guests cannot enter Finland due to the cancellation of flights or changes in schedules. Flights may be cancelled and rescheduled due to the COVID-19 epidemic, and are not “Force Majeure” events/circumstances as these circumstances are not an unforeseen situation.