Terms & Conditions

Kairankutsu – Call of the Wilderness applies the following terms and conditions for reservation of activities, excursions, programs and related supplementary services.
These conditions are binding for both parties from the moment the guest makes a booking.

BOOKING CONDITIONS

Bookings can be made verbally, in writing or via the Internet. A booking is valid for the number of persons as mentioned in the reservation and becomes legally effective once the person who made the booking received an e-mail confirmation from Kairankutsu.

MAKING A BOOKING AND PAYMENT

The booking confirmation includes the invoice and the ticket for the activity booked which should give directions to the destination or to the meeting point with the activity organiser.

PAYMENT

The payment options are mentioned in our online store, as well as at our Front Desk in case of reservations made locally. Kairankutsu has the right to cancel the reservation, should the payment not be made within the requested and agreed time. Leaving an invoice unpaid, does not count as a cancellation.

CHANGES TO RESERVATION

All changes or alterations to the reservation needs to be made in writing to the Kairankutsu (kairankutsu@gmail.com) during Finnish office hours. Any change is
subjected to the written approval by the Kairankutsu, in accordance with the cancellation
policy conditions mentioned above.

CHILDREN

In some programs / services a cheaper price is applied for children. The age of the children whom the cheaper rate applies is decided by the program/activity provider and specified in the program’s description. All children need to have a Guardian with them, who is responsible that child is listening and behaving as guide is saying.

PREGNANCY & OTHER HEALTH ISSUES

Pregnant women should not use snowmobiles or other similar vehicles nor sit on a sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful. In addition, Kairankutsu discourages pregnant women in taking part in all excursions involving the use of animals such as husky safaris, reindeer sleigh rides, horse riding and horse sleigh rides, because of the dangers annex with these activities. Pregnant women taken part in those type of programs do so at their own risk.

Some of the programs and services may be physically demanding and participants may be exposed to various physical strains and stresses. If a participant suspects that his or her health prevents them from participating in a program or service or suspects that his / her health may be endangered during the program or service, the participant must receive the permission from his / her physician to participate. The guests always take part in the programs / services at their own risk. The guest in addition must inform the program/service provider of any possible health issue, which may affect or be affected by the participation in the program. If the program requires special arrangements (e.g. additional transport), due to the client’s special health issues, the program provider is not responsible for the possible extra costs.

A guest taking part in any program/service does so at their own risk.

RESPONSIBILITY OF THE PROGRAM/SERVICE PROVIDER

The program/service provider carries out its activities exercising the appropriate safety plans and health and safety standards, in accordance with Finnish laws and regulations. Kairankutsu and its suppliers reserve the right to change the routing and duration of all excursions if necessary according to the prevailing weather and snow conditions or if deemed advisable for the sake of safety and the comfort of the participants. Kairankutsu and its suppliers also reserve the right to discontinue a
safari if a participant is seen as a potential danger to him/herself or to others or is in poor health.

PROGRAMS WITH MOTOR VEHICLES

All snowmobiles or other motor vehicles used in the programs are insured under the Finnish law. During the program/service/rental the customer using the vehicle is liable for any damages that may occur. The share of deductibles (own risk liability) in case of damages to the vehicle and/or personal injuries varies according to the program and is specified by the program/service provider.

The driver of a motor vehicle must be at least 18 years old and in possession of a valid driver's license, unless otherwise stated.

Finnish law prohibits driving a snowmobile under the influence of alcohol. The responsible program/service provider reserves the right to change the route, schedule and duration of the program without prior notice, if necessary, taking into account weather conditions, participants' health and other circumstances. The program/service provider reserves the right to suspend the program if the participant acts by causing a safety risk to himself or other participants or the
participants health does not allow the program to continue.

ANIMALS

All animals used in the program/services (reindeer, huskies and horses) are trained as far it is possible for the safe engagement in the program they are trained for. However, animal behaviour can never be fully predicted and therefore, in order to avoid incidents and to reduce risks, all participants must comply with the safety and other instructions given by the service provider

OTHER DAMAGES

The program/service provider may only be held liable for personal or material damages that have occurred in the event of an accident and which were caused by negligence of the program provider him/herself or their employees or sub-contractors or by the provision of faulty and defected equipment. The program/service provider shall not be liable for any accidental damage or injury not due to negligence or faulty equipment as mentioned above. These may be repayable under the participant’s own travel insurance. A personal travel insurance is always highly recommended for any unexpected situation.

PRICES & PRICE CHANGES

Booking rates include pre-arranged rates and taxes. All Rights Reserved. Kairankutsu is not liable for any printing mistakes or for changes in the prices transpired after the printing of the brochures.

REMARKS

Possible dissatisfaction should be made directly to the service provider during the program or immediately thereafter and without delay. If no remarks about any possible error during the program/service are made during or immediately after the program, latest in next day, the participant in the program/service loses any rights to price reductions or other compensation.

APPLICABLE LAW & DISPUTE RESOLUTION

The parties will seek to resolve any dispute arising from the agreement through mutual negotiation. If no agreement is reached, the customer may take the matter to the Consumer Dispute Board or the Lapin käräjäoikeus (“the District Court Of Lapland”). The contract is governed by Finnish law.